IT Support Engineer II, Ops Tech Solutions (OTS)

Job overview

The IT Support Engineer II role is an onsite position based in Garner, NC. Compensation is not specified, though the role supports the Operations Technology Solutions team in providing global IT support. This role exists to support, build, implement, and improve technology solutions across sites in a defined geographical area. The engineer will manage large projects, resolve customer issues in times of crisis, and expand their knowledge of software design patterns and AWS technologies.

What you'll do

• Troubleshoot IT problems
• plan and coordinate CMs
• collaborate with internal teams
• lead continuous improvement efforts
• audit work quality
• automate manual tasks
• serve as first point of escalation
• participate in hiring and training.

What we're looking for

Skills & competencies

full-time

day shift

garner nc

amazon

it support

networking

linux

windows

infrastructure

onsite

no on-call

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive healthcare benefits starting on Day 1, matching 401(k) program, up to 20 weeks of paid parental leave, and casual dress code.

Why this role

Focus on regional IT infrastructure support and project management for operations technology.

About the employer

Amazon.com Services LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.