Front Desk Specialist — Worcester Health Care for the Homeless

Job overview

The Front Desk Specialist — Worcester Health Care for the Homeless role is full-time and onsite in Worcester, MA, at 199 Chandler Street. The listed schedule is Monday–Friday, 8:30 a.m.–5:00 p.m., and pay is $20.19–$23.55 per hour. The role supports the Worcester Health Care for the Homeless program and its clinic and community outreach operations. As a first point of contact, the specialist welcomes patients and visitors and manages check-in, check-out, appointment scheduling, and phone inquiries. The role also supports administrative workflows and outreach clinics, helping clinical and social service teams maintain continuity of care in a respectful, trauma-informed environment.

What you'll do

• Greet patients and visitors
• manage check-in and check-out, verify insurance, and collect demographic information
• schedule and confirm appointments in the EHR
• answer and direct calls
• manage Epic work queues
• maintain confidentiality and comply with HIPAA
• scan, fax, and file documents
• collaborate with clinical and social service teams
• assist patients with shower, food, and donation programs
• provide administrative support at outreach clinics.

What we're looking for

Skills & competencies

front desk specialist

full-time

worcester ma

worcester health care for the homeless

patient check-in

appointment scheduling

epic

electronic health records

hipaa

outreach clinics

trauma-informed environment

monday–friday

8:30 a.m.–5:00 p.m.

$20.19–$23.55/hour

Work arrangement

• Weekend coverage required

Why this role

The posting specifies a Monday–Friday schedule and identifies high school diploma or GED as required; Spanish bilingual ability is preferred but not required.

About the employer

Family Health Center is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.