Administrative Intake Coordinator

Job overview

The Administrative Intake Coordinator role is onsite in Boston, MA. Compensation is not specified. The position supports the Massachusetts Bay Transportation Authority’s Employee Safety Reporting Program and Safety Risk Management team. The coordinator helps move safety reports from intake through closure by recording and classifying reports, conducting initial risk assessments, routing urgent concerns, tracking follow-up, and keeping self-identified reporting employees informed. This work supports timely hazard mitigation and regulatory compliance.

What you'll do

• Review Safety Hotline messages
• enter and classify reports in the Origami hazard database
• conduct initial risk assessments and route reports
• escalate urgent or high-risk issues
• check maintenance work orders in Trapeze and Origami updates
• follow up with departments
• acknowledge and update self-identified reporters
• document report lifecycles and safety assurance
• process reports under applicable procedures
• help reduce the backlog.

What we're looking for

Skills & competencies

administrative intake coordinator

boston ma

apidel technologies

safety hotline

safety reporting

risk assessment

hazard tracking

regulatory compliance

origami database

trapeze work orders

employee communications

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree or an accepted equivalent, plus one to three years of administrative and/or customer service experience. Regulatory-agency experience is preferred but not required.

About the employer

Apidel Technologies is hiring for this role. Industry: Regulation and Administration of Transportation Programs. Sector: 92.