Front Desk Lead

Job overview

The Front Desk Lead role is onsite in Fort Myers, FL, and compensation is not specified. The role supports Elite DNA Therapy’s patient-facing clinic operations and mission of providing health care with dignity. The lead supervises reception staff and helps ensure patients and visitors receive professional, considerate service. By coordinating appointments, registration, calls, payments, and communication with clinical staff, the role supports smooth patient flow and clinic operations.

What you'll do

• Supervise receptionist staff
• welcome patients and visitors and explain services, payment categories, and billing procedures
• schedule appointments and direct walk-ins and emergencies according to policy
• answer and route calls
• register patients and collect documentation
• verify coverage and collect applicable payments
• coordinate with providers and medical assistants to support patient flow
• remind patients of appointments and follow up on no-shows.

What we're looking for

Skills & competencies

full-time

front desk lead

fort myers fl

dna comprehensive therapy services

elite dna therapy

reception supervision

patient registration

appointment scheduling

insurance verification

patient flow

medical office

spanish preferred

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED, or vocational training in lieu, and one year of medical experience in a similar setting. Spanish fluency is preferred.

About the employer

DNA Comprehensive Therapy Services is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.