Customer Experience Representative

Job overview

The Customer Experience Representative role is onsite in Grand Rapids, MI; compensation is not specified. Virginia Tile Company is a wholesale distributor of tile and related products serving residential and commercial customers. The role supports customers with product guidance and order processing, helping contractors, designers, retailers, and homeowners find suitable solutions. It contributes to customer satisfaction and long-term relationships by resolving concerns, coordinating deliveries, and sharing feedback to improve services and digital experiences.

What you'll do

• Understand customer needs from conversations, specifications, or drawings and recommend products
• provide quotes, pricing, literature, samples, and technical information
• process orders, arrange deliveries, and handle returns
• maintain customer and order records
• identify relevant upsell opportunities
• answer product and sales inquiries
• resolve concerns
• coordinate with outside sales
• relay customer feedback and suggest process improvements.

What we're looking for

Skills & competencies

customer experience representative

customer service

inside sales

tile products

order processing

product guidance

customer accounts

grand rapids mi

virginia tile company

medical plans

401(k) match

paid time off

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan options including PPO and HSA
• dental and optional vision coverage
• life and short- and long-term disability insurance
• optional pet insurance
• employee and family discounts on tile products
• 401(k) with 3% company match
• paid time off, sick days, and holidays.

Why this role

The employer describes itself as a wholesale distributor established in 1928, serving 14 states. The role works with contractors, designers, retailers, and homeowners.

About the employer

Virginia Tile Company is hiring for this role. Industry: Brick, Stone, and Related Construction Material Merchant Wholesalers. Sector: 42.