Customer Support Specialist
Employment type
Full-time
Work setting
On-site
Location
Jacksonville, FL
Schedule
Day shift
Posted
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Job overview
The Customer Support Specialist role is onsite in Jacksonville, FL. Compensation is not specified. The role provides customer support for Mac Papers + Packaging in a typical office environment. The specialist serves as a customer liaison, answering questions and resolving issues accurately and efficiently. The role supports customer relationships by providing product and service information, handling inquiries, documenting interactions, and following through on complaints.
What you'll do
- Assess customer needs and identify solutions
- provide accurate information using system tools
- build customer relationships through interactive communication
- respond to inventory, quote, and product-availability questions
- manage complaints and follow up to resolution
- document customer interactions
- learn product specifications
- use CRM systems and communication procedures.
What we're looking for
- Skills & competencies
- customer support specialistjacksonville flonsitecustomer servicephone supportcrm systemsinventory questionsquotesproduct availabilitycomplaint resolutionmac papers + packaging
- Work arrangement
- Weekend coverage required
Why this role
The posting requires customer support experience and familiarity with CRM systems; a high school degree or equivalent is specified.
About the employer
Mac Papers and Packaging, is hiring for this role. Industry: Industrial and Personal Service Paper Merchant Wholesalers. Sector: 42.
Additional details
- Industry sector
- 42
- Industry
- Industrial and Personal Service Paper Merchant Wholesalers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 08929934-02e2-4611-b0a9-c7c11f3c1dd9