Director, Customer Insights and Research

Job overview

The Director, Customer Insights and Research role is onsite in Los Angeles, CA, and pays $155,000–$175,000 per year. The role supports SKIMS’ enterprise-wide consumer research and Voice of Customer strategy for its apparel and essentials business. The director builds an integrated research program and translates customer feedback, research, and behavioral evidence into actionable recommendations. This work informs product, brand, marketing, digital, retail, loyalty, and customer-experience decisions and supports evidence-based growth.

What you'll do

• Develop and lead consumer research and Voice of Customer strategy
• build a research roadmap
• lead qualitative and quantitative research
• integrate customer feedback and behavioral data
• synthesize findings into business recommendations and executive presentations
• develop consumer frameworks and journey maps
• partner with senior leaders and cross-functional teams
• establish research standards and knowledge management
• manage external research partners and platforms
• ensure privacy, consent, and data-governance compliance.

What we're looking for

Skills & competencies

customer insights

consumer research

los angeles ca

director

voice of customer

qualitative research

quantitative research

customer experience

apparel

retail

digital commerce

executive strategy

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid healthcare up to 100%
• fertility benefits
• 401(k) with up to 4% match
• unlimited paid time off
• LinkedIn Learning access
• employee discounts
• HQ perks include catered lunches and office events.

Why this role

Leads an enterprise-wide consumer research function spanning qualitative and quantitative methods, customer listening, and cross-functional business decisions.

About the employer

SKIMS is hiring for this role. Industry: Cut and Sew Apparel Contractors. Sector: 31.