Lobby Customer Service Representative, Medical Equipment

Job overview

The Lobby Customer Service Representative, Medical Equipment is a full-time onsite role in Parkville, MD; compensation is not specified. Northern Pharmacy is a family-run business serving patients and the community with healthcare products and services. The representative helps patients identify suitable durable medical equipment, processes orders, and guides customers through cash and insurance transactions. The role combines product support, account setup, order follow-up, and customer service to help patients access needed equipment.

What you'll do

• Recommend equipment and answer product questions
• set up customer accounts in Bright Tree
• perform intake and order processing
• communicate order progress
• ring up customers
• and provide courteous customer service.

What we're looking for

Skills & competencies

lobby customer service representative

medical equipment

parkville md

northern pharmacy

full-time

11:00 a.m.–7:00 p.m.

weekends

durable medical equipment

order processing

patient support

customer service

sign-on bonus

referral bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, medical, dental, vision, disability, and life insurance, store credit and discounts, sign-on and referral bonuses, and professional development opportunities.

Why this role

The posting specifies a full-time schedule of 11:00 a.m.–7:00 p.m. and weekends.

About the employer

Northern Pharmacy & Medical Equip Corp is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.