Call Center Representative 2 — Service Dispatch

Job overview

The Call Center Representative 2 role is onsite in Phoenix, AZ. Compensation is $20–$22 per hour, depending on experience. CoolSys provides refrigeration, HVAC, engineering, and energy-management services to customer locations across multiple industries. The role exists to manage incoming service requests and coordinate technician dispatch. It contributes to customer service and service operations by prioritizing calls, assigning technicians, and tracking requests through resolution.

What you'll do

• Prioritize incoming calls
• assign and dispatch technicians based on skills, urgency, problem age, customer geography, work type, and cost factors
• own calls from receipt through completion
• work with Service Managers on open calls
• communicate proactively with customers about missed service-level agreements
• verify the nightly on-call crew
• enter service requests received by email and phone into the dispatch system.

What we're looking for

Skills & competencies

call center representative 2

phoenix az

coolsys

service dispatch

technician scheduling

customer service

incoming calls

overnight rotation

7-day rotation

$20–$22/hour

hvac and refrigeration

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and prescription coverage
• paid vacation and holidays
• 401(k) match
• company-sponsored life insurance
• optional AD&D and short- and long-term disability
• tuition reimbursement
• employee discounts
• pet insurance
• legal plan
• and identity-theft protection.

Why this role

Training hours are 5 a.m.–2 p.m. for two weeks; regular schedule requires availability for a full-time rotation that includes overnights, seven days a week. Requires at least two years of call center/dispatch experience or experience in a fast-paced, mission-critical response environment.

About the employer

CoolSys is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.