E-commerce Operations & Support Manager

Job overview

The E-commerce Operations & Support Manager role is onsite in Phoenix, AZ, and compensation is not specified. The role owns operational health across the digital commerce ecosystem, including storefront, checkout, order management, product catalog, payment gateways, and integrations. This hands-on leadership role keeps commerce platforms reliable and performant while coordinating engineering, product, business stakeholders, vendors, and support teams. It leads production support and operational improvements to reduce incidents and ensure changes are ready for go-live.

What you'll do

• Own operational health of e-commerce platforms
• oversee GCP operations, reliability, cost, performance, and security
• supervise and mentor the GCP operations team
• lead operational calls and incident triage
• provide daily business-hours on-call support and participate in rotational weekend on-call
• lead L2 production support
• maintain runbooks and escalation paths
• define support SLAs and OLAs.

What we're looking for

Skills & competencies

e-commerce operations

support manager

gcp

itsm

sre

l2 production support

incident management

servicenow

weekend on-call

phoenix az

techdigital corporation

Work arrangement

• Weekend coverage required

Why this role

Requires at least 8 years of relevant experience, including 2 years in a lead or management capacity. Rotational weekend on-call is required; ITIL v3/v4 certification is strongly preferred.

About the employer

TechDigital Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.