Reservations Agent

Job overview

The Reservations Agent role is primarily onsite in Onset/Buzzards Bay, MA, with training in Hyannis, MA; the listing location is Taunton, MA. Compensation is not specified. Cape Cod Central Railroad reservations include Polar Express Train tickets and are intended to provide a positive guest experience. The agent coordinates, processes, and reviews daily ticket reservations, responding to guest questions and supporting group sales. The role helps ensure guests receive accurate information and a positive first interaction with the railroad.

What you'll do

• Answer guest inquiries promptly and professionally
• communicate by phone, computer, and in person
• assist with group sales involving tour operators
• learn train seating details
• follow established standards and procedures
• report issues and guest concerns to the Reservations Supervisor
• work primarily in Onset/Buzzards Bay and potentially at other locations, including Hyannis.

What we're looking for

Skills & competencies

reservations agent

onset/buzzards bay ma

taunton ma

massachusetts coastal railroad

cape cod central railroad

guest services

train reservations

polar express

group sales

seasonal

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Career growth and advancement opportunities within Cape Cod Central Railroad and Mass Coastal Railroad.

Why this role

Full-time seasonal position through the end of December; training takes place in Hyannis, and work may involve multiple locations.

About the employer

MASSACHUSETTS COASTAL RAILROAD LLC is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.