Senior Operations Manager, Dealership

Job overview

The Senior Operations Manager, Dealership role is onsite in Cleveland, OH; compensation is not specified. The role leads dealership service and parts operations, facilities, and OEM relationships. Carvana’s stated aim is to provide high-quality vehicles and a no-hassle car-buying experience.

What you'll do

• Lead service and parts operations to meet revenue, gross profit, and customer satisfaction targets
• review performance metrics and implement action plans
• improve workflow and throughput
• monitor warranty processes
• manage facility vendors, maintenance, and capital projects
• enforce safety and compliance
• serve as liaison to OEM representatives
• recruit, train, and develop teams
• lead continuous-improvement initiatives.

What we're looking for

Skills & competencies

senior operations manager

dealership operations

service operations

parts operations

facilities management

oem relationships

cleveland oh

carvana

full-time

customer satisfaction

team leadership

continuous improvement

osha compliance

Work arrangement

• Weekend coverage required

Why this role

Oversees a team of up to 50 associates and managers across dealership fixed operations.

About the employer

Carvana is hiring for this role. Industry: New Car Dealers. Sector: 44.