Deskside/Desktop Support Technician

Job overview

The Deskside/Desktop Support Technician role is onsite in Cambridge, MA; compensation is not specified. The position supports sales users and provides onsite assistance to server and network teams. The role exists to keep end-user devices and local IT equipment operational by diagnosing incidents, maintaining hardware and software, managing device inventory, and supporting implementations and service requests.

What you'll do

• Investigate and diagnose second-line issues for sales users
• stage PCs
• install, move, add, and change end-user hardware
• maintain and troubleshoot devices and software
• provide onsite hands-and-feet support to server and network teams
• document work
• manage hardware inventory, spares, surplus, and disposal
• coordinate vendor repairs and third-party support
• image and provision devices
• update asset records
• support migrations, backups, cabling, change requests, end-user training, access lists, and server-room inventories.

What we're looking for

Skills & competencies

deskside support

desktop support

cambridge ma

diverse lynx

sales user support

pc staging

hardware support

software troubleshooting

device imaging

asset inventory

server room support

network support

Work arrangement

• Weekend coverage required

Why this role

Broad onsite support across user devices, server rooms, network equipment, inventory, and asset lifecycle tasks.

About the employer

Diverse Lynx is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.