Insurance Customer Service Specialist

Job overview

The Insurance Customer Service Specialist role is onsite in Palm Beach Gardens, FL. Pay is $50,000–$55,000 per year. Giselle Camilo Insurance & Financial Services is an award-winning insurance agency focused on client service, honesty, and integrity. The specialist manages client accounts, responds to policy inquiries, and helps clients review coverage and navigate Florida’s insurance market. The role supports client retention by providing timely service, clear policy explanations, and accurate records.

What you'll do

• Handle inbound inquiries about payments, renewals, cancellations, endorsements, and rewrites
• explain policies and review insurance programs
• suggest coverage additions or changes
• follow up on leads
• maintain accurate client interaction and transaction records
• communicate promptly to address client needs and support retention.

What we're looking for

Skills & competencies

insurance customer service

policy inquiries

home insurance

auto insurance

florida 220 license

florida 440 license

palm beach gardens fl

giselle camilo insurance

$50,000–$55,000/year

monday–friday

weekends off

paid time off

career growth

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Monday–Friday schedule, career growth opportunities, evenings off, team meetings, work-life balance, paid time off, hands-on training, weekends off, free coffee, and a professional work environment.

Why this role

Requires an active Florida 220 or 440 insurance license and 2+ years of insurance industry experience, specifically in home and auto insurance. The posting states Monday–Friday and weekends off.

About the employer

Giselle Camilo Insurance & Financial Services is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.