Customer Success Manager

Job overview

The Customer Success Manager role is onsite in Boston, MA, with compensation of $70,000–$95,000 per year, plus benefits, bonus opportunities, and stock options. Validity develops email data and technology, including its Validity Engage AI email platform. The role manages a dedicated customer portfolio and helps customers achieve their goals and realize value from Validity’s solutions. Through proactive service, technical account planning, data-informed guidance, and collaboration with account teams, the manager supports product adoption, retention, and long-term customer relationships.

What you'll do

• Manage a book of business and partner with the Account Team to engage and retain customers
• plan and manage technical accounts and specific account issues
• understand customer organizations, business models, and goals
• conduct client meetings and business reviews
• share best practices, results, and guidance on Validity tools and features
• use data to identify issues and recommend solutions
• uncover opportunities and use cases
• support account executives’ upsell and cross-sell efforts
• collaborate on troubleshooting and process-improvement projects
• track goals and customer feedback.

What we're looking for

Skills & competencies

customer success manager

customer retention

customer outcomes

boston ma

validity

email technology

technical account management

business reviews

data analysis

product adoption

salesforce crm

email deliverability

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits, bonus opportunities, and stock options.

Why this role

Boston office role; salary range plus benefits, bonus opportunities, and stock options; email deliverability experience is a plus; Salesforce CRM knowledge and administrator certification are preferred advantages.

About the employer

Validity is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.