Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Sandy, UT. Compensation is not specified. Western Heating + Air + Plumbing describes its core values as Family, Integrity, Excellence, and Gratitude. The representative supports customer accounts across phone and digital channels, providing accurate service information, resolving issues, and identifying booking opportunities. The role helps maintain customer relationships and meet service-team targets.

What you'll do

• Handle inbound and outbound calls, live chat, chirps, and email
• respond to digital customer interactions
• generate sales leads and booking opportunities
• identify customer needs
• provide accurate information
• meet service and call-handling targets
• resolve complaints and follow up
• maintain customer records and account documents
• follow communication procedures and policies.

What we're looking for

Skills & competencies

full-time

customer service representative

digital customer service

inbound and outbound calls

live chat

email support

lead generation

sandy ut

western heating air & plumbing

rotating saturdays

seasonal schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare premiums largely paid for employees and 50% for family coverage
• 401(k) with company match
• 13 vacation days
• six paid holidays
• advancement opportunities.

Why this role

The schedule varies seasonally and includes rotating Saturdays: 11:30 a.m.–8:00 p.m. during summer until September, and 10:30 a.m.–7:00 p.m. from September through May.

About the employer

WESTERN HEATING, AIR & PLUMBING is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.