Lead Medical Front Office Receptionist

Job overview

The Lead Medical Front Office Receptionist role is onsite in San Jose, CA, with pay of $25–$28 per hour. The position supports the Indian Health Center of Santa Clara Valley, whose front office is the first point of contact for clinic patients and supports its Patient Centered Health Home model. The lead receptionist helps maintain efficient workflow, patient flow, and service standards while guiding front office staff and providing coverage for the supervisor when absent. The role also supports registration, appointment coordination, insurance data entry, and communication between patients and clinical, registration, and billing staff.

What you'll do

• Collaborate with the Front Office Supervisor on daily operations and staff development
• serve as primary contact for front office staff when the supervisor is absent
• assist with training and onboarding
• schedule, confirm, reschedule, and cancel appointments
• perform callbacks and check voicemail
• enter insurance information and process copayments
• greet patients and visitors
• prepare intake and registration information
• maintain records and paperwork
• follow HIPAA and privacy rules
• support patient flow and the Patient Centered Health Home.

What we're looking for

Skills & competencies

lead medical front office receptionist

san jose ca

indian health center of santa clara valley

healthcare

patient registration

appointment scheduling

front office leadership

hipaa

cmma

$25–$28/hr

customer service

patient flow

medical reception

team training

Work arrangement

• Weekend coverage required

Why this role

Requires Certified Medical Administrative Assistant (CMMA) certification and five years of customer-service experience; English-Spanish fluency is preferred.

About the employer

Indian Health Center of Santa Clara Valley is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.