Bilingual Customer Service Specialist (Spanish)

Job overview

The Bilingual Customer Service Specialist (Spanish) is an onsite role based in Mineola, NY. This position supports the Sherwin-Williams retail team by providing expert product guidance and maintaining high store standards. This role exists to ensure exceptional customer satisfaction and drive store sales goals. The specialist manages customer interactions, processes transactions, and maintains inventory, contributing directly to the company's mission of providing high-quality coating solutions.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

mineola ny

spanish

retail

customer service

sales

onsite

no on-call

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability, retirement, and paid time off.

Why this role

Bilingual Spanish required, onsite in Mineola, NY.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.