Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is listed in Denver, CO, and the posting requires the candidate to be located in the Bay Area, CA; the role’s work arrangement is not specified. Compensation is $160,000–$200,000 per year. Cato Networks provides a cloud-delivered enterprise networking and security service. The manager serves as a trusted advisor to assigned customers from deployment through renewal, helping them adopt and expand use of the technology and realize its value. The role coordinates post-sales work with customer stakeholders and Cato teams to support account health, retention, and growth.

What you'll do

• Own the health of assigned accounts and support customer retention, growth, and value realization
• develop relationships with customer stakeholders and Cato Sales, Customer Success, R&D, and Support Engineering teams
• lead the post-sales motion, including quarterly business reviews, product adoption maturity assessments, renewals, and upsells
• travel up to 25% of the time.

What we're looking for

Skills & competencies

senior customer success manager

bay area ca location required

cato networks

$160k–$200k per year

customer success

cloud networking

cybersecurity

saas

account health

customer adoption

renewals

upsells

quarterly business reviews

travel up to 25%

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• 401(k)
• stock options
• health savings and flexible spending accounts
• flexible time off
• paid parental leave
• and disability benefits.

Why this role

Requires 5+ years in customer success at a high-growth SaaS software, technology vendor, or cybersecurity company; the posting requires location in the Bay Area, CA, and travel up to 25%.

About the employer

Cato Networks is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.