Contact Center Manager

Job overview

The Contact Center Manager role is onsite in Colorado Springs, CO. Compensation is $60,000–$75,000 per year. The role supports WireNut Home Services, a residential electrical, plumbing, HVAC, and drain-service company serving Colorado’s Front Range.

What you'll do

• Hire, coach, and motivate contact center staff, including call takers, dispatchers, a permits coordinator, and a customer enrichment specialist
• implement strategies and technologies to improve customer experience across communication channels
• review performance against KPIs
• manage daily operations, scheduling, supervision, and workflows
• and align contact center operations with business objectives while sharing customer insights to drive improvements.

What we're looking for

Skills & competencies

contact center manager

customer service

call center

dispatch

call takers

kpi management

staff coaching

home services

colorado springs co

$60k–$75k per year

wirenut home services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• PTO and sick time
• 401(k)
• paid holidays
• life insurance
• legal services plan
• disability coverage
• company vehicle
• and company events.

Why this role

Leads a contact center supporting multiple residential home-service trades.

About the employer

WireNut Home Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.