Service Manager

Job overview

The Service Manager role is onsite in Holland, MI, with an annual salary of $110,000–$120,000. The position oversees M&K Truck Centers’ Service Department. The role coordinates daily department operations and supports efficient, profitable service through staffing, customer retention, cost controls, goal achievement, and service-record maintenance.

What you'll do

• Forecast department goals
• hire, train, motivate, counsel, and monitor staff
• administer the annual operating budget
• develop plans for revenue and profit goals
• monitor performance and technician results
• support market development
• coordinate with department heads
• facilitate technical training
• maintain customer relationships, address complaints, and follow up with customers within 24 hours.

What we're looking for

Skills & competencies

service manager

m&k truck centers

holland mi

service department

customer retention

department budget

staff leadership

technician performance

technical training

customer complaints

24-hour customer follow-up

annual salary $110,000–$120,000

Work arrangement

• Weekend coverage required

Why this role

Leads service department staffing, financial planning, performance monitoring, and customer follow-up.

About the employer

M&K Truck Centers is hiring for this role. Industry: General Automotive Repair. Sector: 81.