Client Success Expert — Commercial Team (Remote)

Job overview

The Client Success Expert — Commercial Team role is fully remote; the listing location is Boise, ID. Compensation is not specified. The role supports INFUSE clients and contributes to client satisfaction and company success. The position builds and maintains client relationships, coordinates timely delivery of solutions, and communicates initiative progress to stakeholders. It also helps identify growth opportunities with sales teams, responds to client requests and escalations, and assists with administrative and operational tasks.

What you'll do

• Build and maintain client relationships
• ensure timely and successful delivery of solutions according to client needs and objectives
• communicate monthly and quarterly initiative progress to internal and external stakeholders
• identify and grow territory opportunities in collaboration with sales teams
• assist with challenging client requests or escalations
• support data entry, internal system updates, and schedule management.

What we're looking for

Skills & competencies

client success expert

commercial team

remote

infuse

client relationships

client experience

stakeholder communication

sales collaboration

client escalations

administrative support

Work arrangement

• Weekend coverage required

Why this role

The posting describes a hiring process that may include a video interview and a test or short project. Client relationship experience, preferably in hospitality, client success, or sales, is sought.

About the employer

INFUSE is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.