Customer Account Manager

Job overview

The Customer Account Manager role is onsite in Valencia, CA. Annual compensation is $100,000–$140,000. The role serves as a customer-facing representative of FMI Aerostructures, building client relationships and supporting customer satisfaction and loyalty. The manager coordinates account service, renewals, and growth by addressing client needs, resolving issues, and working with internal departments and sales colleagues to deliver solutions and identify opportunities.

What you'll do

• Develop and maintain client relationships
• understand client needs and provide solutions
• upsell and cross-sell
• coordinate internally to meet client needs
• monitor account payment details
• negotiate contracts and close agreements
• resolve complaints
• maintain interaction and transaction records
• report account status and sales results
• identify growth opportunities
• manage renewals and retention
• educate customers about offerings
• track industry trends.

What we're looking for

Skills & competencies

customer account manager

account management

customer relationships

sales

upselling

cross-selling

contract negotiation

customer retention

valencia ca

fmi aerostructures

$100k–$140k

Work arrangement

• Weekend coverage required

Why this role

The posting requests willingness to travel as needed to meet clients and attend industry events.

About the employer

FMI Aerostructures is hiring for this role. Industry: Other Aircraft Parts and Auxiliary Equipment Manufacturing. Sector: 33.