Guest Services Team Member

Job overview

The Guest Services Team Member role is onsite in Richmond, VA. Compensation is not specified. The position supports Bridgewater Post Acute and its admissions and activities departments. The role helps patients, residents, families, and staff navigate the facility experience from admission through discharge. By coordinating room readiness, welcoming new admissions, answering needs, and connecting families with departments, the team member supports smoother transitions and a positive guest experience.

What you'll do

• Conduct daily Ambassador Rounds to ensure rooms are ready for admission
• meet patients and families upon admission and assist with transitions
• understand staff roles to direct needs appropriately
• complete administrative projects
• use computer skills for required tasks
• support admissions and activities with tours, paperwork, and engagement.

What we're looking for

Skills & competencies

guest services

richmond va

prestige

bridgewater post acute

patient and family support

admissions support

ambassador rounds

room readiness

tours

administrative tasks

evenings and weekends

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) match
• tuition reimbursement
• SOFI Wellness
• uniform provided.

Why this role

Flexible hours may include evenings and weekends; uniform provided; medical, dental, and vision benefits; 401(k) match; tuition reimbursement; SOFI Wellness.

About the employer

Prestige is hiring for this role. Industry: Nursing Care Facilities (Skilled Nursing Facilities). Sector: 62.