IT Support Technician III

Job overview

The IT Support Technician III role is full-time and onsite in Las Vegas, NV. Compensation is not specified. The position supports AGS corporate users and warehouse operations. As a senior support resource, the technician handles complex issues, owns employee IT lifecycle and access processes, and supports endpoint and warehouse technology. The role also mentors junior technicians and improves service delivery and operational efficiency.

What you'll do

• Manage employee onboarding, offboarding, role changes, hardware, and access
• administer identity and endpoint tools
• manage Jira Service Management queues and workflows
• troubleshoot devices, applications, networks, and warehouse technology
• support Microsoft 365, communications, and access systems
• deploy software and updates
• document systems and procedures
• train users
• mentor junior technicians
• contribute to process improvements.

What we're looking for

Skills & competencies

it support technician iii

las vegas nv

ags

full-time

onsite

endpoint management

identity and access management

microsoft intune

jira service management

warehouse technology

microsoft 365

tier i/ii escalation

Work arrangement

• Weekend coverage required

Why this role

Requires 3+ years of IT support experience, Active Directory and Microsoft Entra ID, Microsoft Intune, and Jira Service Management or similar tools.

About the employer

AGS is hiring for this role. Industry: Other Gambling Industries. Sector: 71.