Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite in Chicago, IL; the posting lists an annual salary range of $40,000–$60,000. The role supports a State Farm agent office serving its community and helping customers protect what matters to them. The specialist maintains customer relationships through renewal outreach, account reviews, and coverage discussions. The role contributes to customer satisfaction and office growth by keeping records accurate and coordinating retention and outreach efforts with the team.

What you'll do

• Contact existing customers about renewals and coverage options
• review accounts and assist with updates
• identify ways to improve customer satisfaction and engagement
• document customer interactions accurately
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

insurance

state farm agent

chicago il

customer relationships

policy renewals

coverage options

account management

customer service

$40k–$60k

paid time off

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule, competitive salary, and paid time off.

About the employer

Thomas Riordan - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.