Retail Customer Service Lead
Employment type
Contract
Work setting
On-site
Location
Chesapeake, VA
Schedule
Day shift
Posted
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Job overview
The Retail Customer Service Lead works onsite in Chesapeake, VA, to provide exceptional service to pet parents while upholding company strategies. This role supports the store team by driving loyalty programs and ensuring a positive customer experience. This position exists to maintain high standards of store cleanliness, merchandising, and associate engagement. The lead acts as a key holder, overseeing daily operations and ensuring a safe environment for both people and pets.
What you'll do
- Facilitates associate training and development, acts as Leader on Duty, manages customer service interactions, coordinates store events, handles POS transactions, and ensures safety and cleanliness standards.
What we're looking for
- Skills & competencies
- retailcustomer servicekey holderchesapeake vapetsmartfull-timeday shiftcontractpet careleadership
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Weekly, Health & Wellness Benefits, 401k Plan, Paid Time Off, Associate Discounts, Tuition Assistance
Why this role
Key Holder role with focus on pet parent experience and team leadership.
About the employer
PetSmart is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- All Other General Merchandise Retailers
- Occupation code
- 41-1011.00
You'll be redirected to the employer's application page.
Listing ID: 06ff5528-7717-4a35-9117-7a54b21c17e9