Customer Experience Representative

Job overview

The Customer Experience Representative role is office-based and onsite in Tampa, FL. Compensation is not specified. J L Marine Systems supports customers and dealers through inbound phone and email service. The representative listens to customer needs, provides basic to moderate technical assistance, processes orders, and resolves common shipping or invoicing concerns. Coordination with internal teams supports timely and accurate customer responses.

What you'll do

• Respond to inbound customer calls and emails
• listen to customers and identify appropriate solutions
• provide basic to moderate technical assistance
• process inbound orders accurately
• cross-train across technical and sales-related customer service tasks
• resolve common shipping and invoicing concerns
• perform other assigned duties.

What we're looking for

Skills & competencies

customer experience representative

customer service

inbound calls

email support

order processing

technical assistance

tampa fl

j l marine systems

part-time

office-based

high school diploma or ged

entry-level

shipping issues

invoicing support

Work arrangement

• Weekend coverage required

Why this role

The posting describes the role as entry-level and requires a high school diploma or GED; customer service experience is preferred, with internships, part-time roles, or volunteer experience accepted.

About the employer

J L Marine Systems Inc is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.