Patient Care Coordinator — Behavioral Health

Job overview

The Patient Care Coordinator — Behavioral Health position is onsite in Orlando, FL; compensation is not specified. The role supports a behavioral health program within Advanced Recovery Systems, whose treatment brands provide addiction and mental health care. The coordinator helps newly admitted patients feel welcomed and connected during their first 72 hours of inpatient treatment. As a non-clinical liaison, the role helps patients navigate the program, communicates concerns to the care team, and escalates clinical or safety issues to licensed professionals.

What you'll do

• Welcome and orient new patients
• explain facility layout, schedules, expectations, rights, and resources
• check in with patients during their first three days
• encourage participation in programming
• listen to concerns and relay them to appropriate team members
• escalate clinical, medical, behavioral, or safety concerns
• coordinate with interdisciplinary departments
• complete documentation
• protect confidentiality and patient dignity.

What we're looking for

Skills & competencies

patient care coordinator

behavioral health

patient concierge

patient support

inpatient treatment

patient orientation

care coordination

orlando fl

the recovery village

advanced recovery systems

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid basic life and AD&D
• HSA employer contribution for eligible plans
• FSA
• 401(k) with company match
• short- and long-term disability
• Employee Assistance Program
• wellness program
• voluntary benefits including accident, critical illness, hospital indemnity, legal services, telemedicine, and health advocacy.

Why this role

The posting requires a high school diploma or equivalent. One year of related customer service, patient advocacy, healthcare, behavioral health, hospitality, or recovery-services experience is preferred.

About the employer

The Recovery Village is hiring for this role. Industry: Residential Mental Health and Substance Abuse Facilities. Sector: 62.