Customer Care Coordinator, Imaging and MRI Service Operations

Job overview

The Customer Care Coordinator role is remote, with Cary, NC listed as the location; compensation is not specified. The position supports imaging and MRI service operations, with initial onsite training of up to approximately one month. The coordinator manages service communications and dispatch logistics, helping customers receive timely updates and service requests reach the appropriate field resources and technical teams.

What you'll do

• Manage customer communications for service events, including scheduling, updates, and follow-up
• answer incoming calls from customers and service engineers in a non-call-center environment
• allocate field service resources
• prioritize requests
• provide basic troubleshooting and first-level support
• route complex issues to technical teams
• coordinate dispatches
• assist with equipment ordering and service orders
• maintain records
• support capacity planning, software transitions, and service issue investigations.

What we're looking for

Skills & competencies

customer care coordinator

remote

imaging services

mri

service coordination

field service scheduling

dispatch

technical troubleshooting

3:00 pm–12:00 am

weekend day

cary nc

ampcus

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-provided laptop.

Why this role

Schedule is 3:00 PM–12:00 AM and includes one weekend day; alternate late-night or third-shift coverage may be required. A company-provided laptop is noted.

About the employer

Ampcus Incorporated is hiring for this role. Industry: Temporary Help Services. Sector: 56.