Healthcare Financial Advocate – Insurance Navigation & Assistance

Job overview

The Healthcare Financial Advocate – Insurance Navigation & Assistance role is hybrid in Camp Hill, PA, with on-site training during the first few months and hybrid eligibility afterward at the manager’s discretion. Starting pay is $20.45–$23.01 per hour. The role helps uninsured and underinsured patients navigate financial assistance and insurance options. This position supports patients by providing financial counseling, processing applications within required timelines, resolving billing questions, and managing accounts flagged for review. Its work helps patients understand coverage and costs while supporting accurate, compliant revenue-cycle operations.

What you'll do

• Conduct financial counseling for uninsured or underinsured patients
• explain out-of-pocket obligations and assist with applications for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and internal financial assistance programs. Submit Medical Assistance Presumptive Eligibility applications within five days. Help walk-in and telephone patients with complex billing inquiries in coordination with Patient Financial Services
• provide benefit education
• review and resolve flagged accounts while meeting quality and productivity standards.

What we're looking for

Skills & competencies

healthcare financial advocate

insurance navigation

patient financial counseling

financial assistance applications

medical assistance

patient billing

revenue cycle

hybrid

camp hill pa

novus group

$20.45–$23.01/hr

cac training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage options starting day one
• wellness initiatives
• paid time off and holidays
• employer-matched retirement savings
• tuition assistance
• CAC training and professional development.

Why this role

CAC training is required within the first four weeks; tuition assistance, professional development, career pathways, health coverage, paid time off, paid holidays, and retirement matching are listed.

About the employer

Novus Group is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.