Retail Rock Climbing Lead - Hiring Event

Job overview

The Retail Rock Climbing Lead - Hiring Event is an onsite role based in Durham, NC. Compensation is not specified for this position, which focuses on outfitting customers and activating the in-store rock wall experience. This role exists to drive engagement, training, and educational programs for both customers and teammates in all aspects of climbing. The Lead monitors climbing activities, provides assistance to climbers, and oversees the daily operations of the climb department to ensure safety and high-level customer service.

What you'll do

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards. Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge. Instruct climbing techniques for explores of all ages and experience levels. Teach instructional lessons as needed or requested. Supervise climb sessions. Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc. Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions. Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status. Communicate information to department guides regarding Company initiatives, programs, promotions, etc. Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls. Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and where applicable, the field. Ensures the safety and security of teammates, customers and property per local regulations. Ensure all certifications are completed and up to date. Assist with training associates on Company procedures and programs
• this includes new associate training and cross training current associates. Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables. Manage team-building events at the rock wall with guides. Perform other tasks as assigned by management.

What we're looking for

Skills & competencies

full-time

day shift

durham nc

rock climbing

retail lead

hiring event

sporting goods

customer service

safety

onsite

Work arrangement

• Weekend coverage required

Why this role

Requires climbing certification and passion for climbing instruction.

About the employer

House of Sport is hiring for this role. Industry: Sports and Recreation Instruction. Sector: 61.