Member Services Representative – Part Time

Job overview

The Member Services Representative – Part Time role is onsite in Mentor, OH. Pay is $12–$13 per hour. The role supports Planet Fitness members, prospective members, and guests by providing customer service and maintaining a welcoming club environment. The representative handles front-desk interactions, membership sign-ups, account updates, tours, and member questions. The role helps create a positive member experience while keeping the club neat and clean.

What you'll do

• Greet members, prospective members, and guests
• maintain club neatness and cleanliness
• answer phones and assist callers
• check members into the system
• sign up new members
• give tours to prospective members
• facilitate account updates
• respond to member questions and concerns and escalate as needed.

What we're looking for

Skills & competencies

member services representative

part-time

fitness club

front desk

customer service

membership sign-up

member accounts

club tours

mentor oh

planet fitness

$12–$13/hr

free uniforms

paid time off

free membership

Work arrangement

• Weekend coverage required

Benefits & perks

• Free uniforms, paid time off, employee discounts, flexible schedule, free food and snacks, free Black Card membership, mentorship, advancement opportunities, and ongoing leadership training.

Why this role

Includes a free Black Card membership, mentorship, advancement opportunities, and ongoing leadership training; high school diploma or GED required.

About the employer

Planet Fitness - Cambridge Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.