Customer Service Representative – Copia

Job overview

Compensation is $15–$18 per year. The Customer Service Representative – Copia role is onsite in Sacramento, CA. in the structured pay fields; the posting includes a $15–$18 pay range but also contains unfilled pay placeholders. MOLLY MAID of Sacramento provides residential cleaning services and describes customer satisfaction and professionalism as central to the role. The representative supports customer retention and satisfaction by handling calls and other communications, booking estimates and cleanings, resolving concerns, and following up. The role helps maintain a professional customer experience and supports the team’s service commitments.

What you'll do

• Answer customer calls
• book estimates and cleaning services
• communicate with customers and prospective customers in a friendly, positive, professional manner
• identify customer needs through phone, email, and other channels
• resolve concerns with appropriate solutions and alternatives
• follow up to confirm resolution
• promote a team-oriented culture.

What we're looking for

Skills & competencies

customer service representative

copia

sacramento ca

molly maid

customer retention

appointment booking

residential cleaning

phone support

email support

no nights

no weekends

no holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, stable schedule, ongoing training, branded clothing, advancement opportunities, paid time off, sick time, and 401(k) company match.

Why this role

The Spanish-language posting states full-time work with no nights, weekends, or holidays. Prior customer service, office, or cleaning experience is preferred but not required.

About the employer

MOLLY MAID of Sacramento is hiring for this role. Industry: Janitorial Services. Sector: 56.