Fraud Representative

Job overview

The Fraud Representative role is remote, with a requirement to live within 60 miles or 60 minutes of the Cincinnati hub. Compensation is $22.50 per hour. The role handles inbound calls and assists customers with potential fraud concerns. The representative reviews accounts, investigates issues, resolves customer inquiries, and provides customer service. The work requires navigating multiple systems while speaking with customers and meeting the stated availability window, including one weekend day.

What you'll do

• Handle inbound calls about potential fraud
• review accounts and investigate issues
• resolve customer inquiries and provide customer service
• multitask across systems and type while speaking with customers
• meet availability between 8 a.m. and 8 p.m. Eastern, including one weekend day
• maintain a quiet, distraction-free remote workspace.

What we're looking for

Skills & competencies

fraud representative

remote

cincinnati hub proximity

sunrise systems

inbound calls

fraud concerns

account review

customer service

banking and financial services

8 a.m.–8 p.m. eastern

weekend day required

$22.50/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• ACA-compliant medical, dental, and vision coverage
• sick time as required by state regulations.

Why this role

Remote work is limited to candidates living within 60 miles or 60 minutes of the Cincinnati hub; background investigation, fingerprinting, and Section 19 Federal Deposit Insurance Act requirements apply.

About the employer

Sunrise Systems Inc is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.