Customer Success Manager

Job overview

The Customer Success Manager role is onsite in Pittsford, NY. The posting lists a base salary of $50,000 or more and commission opportunities of approximately $3,000–$5,000 annually. Coverall supports commercial cleaning customers and local franchisees. The role maintains communication with established customers, sets up new customers, and trains and develops franchisees. It contributes to customer retention and franchisee readiness by addressing service needs, providing quotes for additional services, and supporting training in the field and classroom.

What you'll do

• Communicate with existing customers and document calls
• set up new customers
• provide field and classroom training to new and existing franchisees
• provide quotes for additional services
• periodically load equipment onto trucks. Use Microsoft Office Suite and Outlook and apply strong communication, training, problem-solving, and time-management skills.

What we're looking for

Skills & competencies

customer success manager

coverall

pittsford ny

customer communication

account management

franchisee training

customer setup

service quotes

microsoft office

outlook

$50k+ base salary

$3k–$5k annual commission

fuel and cell allowance

commercial cleaning

Work arrangement

• Weekend coverage required

Benefits & perks

• Fuel and cell phone allowance, commission opportunities, medical, dental and vision insurance, matching 401(k), paid holidays and personal/sick/vacation time
• annual tropical trip for top performers.

Why this role

Compensation includes a competitive base salary, fuel and cell phone allowance, and commission opportunities of approximately $3,000–$5,000 annually. Benefits include medical, dental, vision, matching 401(k), paid holidays and personal/sick/vacation time; top performers may receive an annual tropical trip.

About the employer

Coverall is hiring for this role. Industry: Carpet and Upholstery Cleaning Services. Sector: 56.