Manager, Personal Lines

Job overview

The Manager, Personal Lines role is hybrid in Westfield, MA, with four days in the office and Wednesdays remote. The annual salary range is $60,000–$77,500. Greylock Insurance Agency serves Greylock Federal Credit Union members and the surrounding community. The manager leads the Personal Lines team in meeting production goals, providing customer service, and following underwriting and regulatory requirements. The role also maintains a small personal lines book, develops staff, supports sales activity, and manages relationships with carriers and internal partners.

What you'll do

• Lead, coach, and develop the Personal Lines team
• monitor performance and compliance
• oversee customer policy service and escalated issues
• maintain a small personal lines book, including policy changes, inquiries, and issuance
• support quoting and production goals
• coordinate product updates with operations, underwriting, and marketing
• foster credit union referrals and community relationships.

What we're looking for

Skills & competencies

manager

personal lines

westfield ma

greylock insurance agency

hybrid

four days in office

wednesday remote

insurance team leadership

policy service

underwriting compliance

customer retention

$60,000–$77,500/year

sign-on bonus

bilingual preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan options
• FSA, HSA/HRA
• dental, vision, and wellness benefits
• 401(k) with employer match
• employer pension contributions
• paid time off
• incentive plans
• profit sharing
• employer-paid life insurance
• short- and long-term disability
• optional additional insurance benefits.

Why this role

Hybrid schedule with four in-office days and Wednesdays remote; $1,500 sign-on bonus is available for eligible full-time employment; bilingual skills are preferred but not required, with a stipend available after proficiency testing.

About the employer

Greylock Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.