Blended Call Center Representative — Inbound and Outbound

Job overview

The Blended Call Center Representative — Inbound and Outbound role is onsite in Wichita, KS. Compensation is $13.10–$15.06 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services for clients across multiple industries. The representative handles customer service, technical support, and sales interactions by phone. The role aims to resolve issues on the first call, document customer matters accurately, and provide a professional customer experience while following project procedures and schedules.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with departments to resolve issues
• document and process customer claims
• determine suitable customer options
• use knowledge bases and scripts
• protect confidential information
• escalate issues when needed
• attend training and meetings
• follow attendance and schedule requirements.

What we're looking for

Skills & competencies

call center representative

inbound calls

outbound calls

customer service

technical support

inside sales

wichita ks

mci careers

full-time application

customer issue resolution

contact center training

Work arrangement

• Weekend coverage required

Why this role

Entry-level candidates are considered, prior contact center experience is not required, and new employees receive training.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.