Operations Analyst

Job overview

The Operations Analyst is an onsite role based in Lebanon, TN, supporting the implementation and optimization of third-party and proprietary tools for National Account programs. Compensation is not specified for this position, which supports the Sales Operations Excellence department in enhancing business processes and client compliance. This role exists to drive continuous improvement in operational workflows and tool enablement strategies. The analyst contributes to strategic planning, provides user support, and maintains a focus on data integrity to ensure SERVPRO's tools effectively meet evolving industry standards and client requirements.

What you'll do

• Perform gap analysis on third-party tools
• align internal processes with tool adoption
• develop rule data sets
• evaluate financial impact of tools
• collaborate with National Account Sales
• manage reporting on tool performance
• provide training and support to stakeholders.

What we're looking for

Skills & competencies

contract

day shift

lebanon tn

operations analyst

servpro

insurance

restoration

data analysis

process improvement

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits, 401(k) with match, profit sharing, paid time-off, paid parental leave, fitness rooms, EAP.

Why this role

Strong focus on Verisk and Cotality toolsets within the restoration industry.

About the employer

Servpro Industries, LLC is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.