Customer Care Representative

Job overview

The Customer Care Representative role is full-time and onsite in Killeen, TX. Compensation is $12.52–$15.52 per hour. MCI Careers staffs customer care projects for a wide variety of clients and recognizable brands. The representative handles customer contacts to resolve questions and support issues, process claims, and assist with sales opportunities. The role contributes to customer experience by researching issues, documenting interactions, following program procedures, and coordinating escalations when needed.

What you'll do

• Handle inbound and outbound contacts professionally and promptly
• work toward first-call resolution
• research systems and coordinate with departments to resolve issues
• document and process customer claims
• use knowledge bases and training to answer questions while following scripts and policies
• protect confidential and personal information
• escalate issues as needed
• attend meetings and training and review updated materials
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

customer care representative

full-time

killeen tx

mci careers

inbound calls

outbound contacts

customer support

claims processing

first-call resolution

contact center

customer sales

$12.52-$15.52/hr

training provided

high school diploma

Work arrangement

• Weekend coverage required

Why this role

The posting describes full-time and part-time openings, while the feed lists full-time. New employees receive training; a full application, screening questions, and a brief pre-employment test are required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.