Participant Services Representative — Federal Contact Center

Job overview

The Participant Services Representative role is onsite in Dallas, TX, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. CST; work from home may be available after six months of high performance. Compensation is $15.00–$17.50 per hour. Aspira’s Federal Contact Center supports federal clients through phone, chat, email, and virtual assistance. The representative handles customer inquiries and transactions across multiple queues, resolves or escalates issues, documents interactions, and supports service-level and quality goals. The work helps federal clients deliver accurate, secure service to the people who depend on them.

What you'll do

• Handle inbound and outbound calls, chats, emails, faxes, and tickets
• research and resolve inquiries or escalate unresolved issues
• complete transactions and update customer accounts
• document interactions
• meet individual KPIs and quality standards while supporting department service goals
• complete assigned training and coordinate shift handoffs.

What we're looking for

Skills & competencies

participant services representative

federal contact center

dallas tx

aspira

customer support

inbound calls

outbound calls

live chat

email support

monday–friday

8:00 a.m.–4:30 p.m. cst

$15–$17.50/hr

u.s. citizen required

Work arrangement

• Weekend coverage required

Why this role

The posting identifies Dallas, TX and Frostburg, MD as onsite options and says work from home may be available after six months of high performance.

About the employer

Aspira is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.