Membership Advisor

Job overview

The Membership Advisor role is onsite in San Francisco, CA, with annual compensation of $95,000. The Battery is a private social club with hospitality, dining, hotel, event, and cultural offerings; its member-funded foundation has directed grants to organizations working to strengthen society. The advisor manages long-term relationships with an assigned portfolio of applicants and members, supporting onboarding, engagement, and retention. The role also owns corporate House Account relationships, balancing member service with partnership development and account renewal.

What you'll do

• Manage relationships with assigned applicants and members from lead assignment through active membership
• provide tailored welcomes and tours
• guide applicants through the application process without influencing admissions decisions
• conduct structured new-member check-ins
• make relevant introductions and recommendations
• identify disengagement and support renewals
• manage House Account relationships, prospecting, negotiations, check-ins, renewals, and records
• gather and route member feedback
• maintain accurate CRM records.

What we're looking for

Skills & competencies

membership advisor

san francisco ca

the battery

onsite

full-time

$95,000/year

member relationships

membership onboarding

member retention

house accounts

corporate hospitality

relationship management

crm records

private social club

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive health benefits, short- and long-term disability insurance, annual vacation days that increase with tenure, paid sick days, enhanced maternity and parental leave, commuter benefits, corporate bonuses, 401(k) retirement plan, and a subsidized meal program for New York office employees.

Why this role

The role is explicitly not a hotel concierge or individual sales/account-management position; success is measured in belonging and retention. It also owns the Club’s corporate hospitality House Account program, with partnership growth goals.

About the employer

MXB Battery Operations LP is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.