Reservations Agent (Full-Time)

Job overview

The Reservations Agent (Full-Time) position is a hybrid onsite/remote role based in Hershey, PA. The base pay is $14.68/hour plus incentives, supporting the call center team for the Hershey destination. This role exists to drive revenue and provide exceptional service by assisting guests with reservations and providing information about the destination. The agent acts as a primary point of contact, ensuring that guest needs are met through effective sales and communication.

What you'll do

• Provide accurate information regarding rates, packages, events, and attractions.
• Think analytically to resolve guest opportunities.
• Build rapport with clients to close sales for resorts and activities.
• Accurately detail guest reservations.

What we're looking for

Skills & competencies

full-time

hybrid

hershey pa

call center

reservations

sales

customer service

$14.68/hr

no on-call

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401K, Paid Time Off, Free Hersheypark admission, employee discounts.

Why this role

Hybrid work arrangement with incentive-based pay and comprehensive benefits.

About the employer

Hershey Entertainment & Resorts Company is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.