Student Financial Services Representative

Job overview

The Student Financial Services Representative role is onsite in Davenport, IA, with compensation described as competitive and commensurate with experience; no numeric salary is specified. The position supports St. Ambrose University’s one-stop, student-centered service model across Financial Aid and Student Accounts. The representative assists students and families with financial aid, billing, payments, and university policies. The role helps resolve routine account issues, process transactions, and maintain accurate, confidential records while supporting daily office operations.

What you'll do

• Assist students and families by phone, email, and in person
• answer questions about financial aid, billing, payments, and university policies
• support FAFSA and verification documentation
• review student accounts and explain charges
• process payments and payment plans
• explain refunds, direct deposit, 1098-T, student payroll, housing deposits, and billing systems
• resolve routine issues and escalate complex cases
• maintain confidentiality and FERPA compliance
• support reporting and data entry
• perform opening and closing cash procedures
• and cross-train across Student Financial Services.

What we're looking for

Skills & competencies

student financial services representative

davenport ia

st. ambrose university

full-time

financial aid

student accounts

fafsa

billing and payments

customer service

ferpa

higher education

tuition remission

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and retirement plans
• paid time off and holidays
• tuition remission
• professional development
• and access to campus amenities, cultural events, and recreational facilities.

Why this role

The role uses a one-stop service model across Financial Aid and Student Accounts and includes occasional schedule flexibility to meet operational needs.

About the employer

St. Ambrose University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.