Support and Resolution Specialist

Job overview

The Support and Resolution Specialist role is onsite in Atlanta, GA, with some remote flexibility. Pay is $20 per hour. Vatic Outsourcing is a boutique telecommunications consulting firm, and this role supports its Help Desk Support & Resolution organization. The specialist handles client and internal requests, including order processing, pricing requests, account management, and follow-up or escalation of issues. The role uses web-based tools and databases to resolve requests and support enterprise clients.

What you'll do

• Process orders and pricing requests
• manage accounts and client communications
• follow up on and escalate issues as needed
• use web-based tools and databases to address customer requests
• communicate with clients and internal staff.

What we're looking for

Skills & competencies

support specialist

client support

help desk

telecommunications

order processing

account management

customer service

web-based tools

atlanta ga

vatic outsourcing

part-time

$20/hr

evenings and weekends

Work arrangement

• Weekend coverage required

Why this role

Part-time to start, up to 29 hours weekly, with a goal of moving to full-time after 3–6 months of training. Training is Monday–Thursday, 9:00 a.m.–4:00 p.m.; varying schedules, including some evenings and weekends, are required.

About the employer

Vatic Outsourcing is hiring for this role. Industry: All Other Telecommunications. Sector: 51.