Customer Success Account Manager - Workday Customers

Job overview

The Customer Success Account Manager role is listed in Tampa, FL. Compensation is a $55,000 base salary, with profit sharing and a performance bonus of up to 20%. ZKTeco WFM provides workforce data collection hardware, cloud software, and implementation and support services for enterprise customers.

What you'll do

• Maintain customer touchpoints, prepare and conduct quarterly business reviews, communicate product updates, monitor satisfaction and account health, track support trends and renewals, follow up on commitments, support renewal preparation, coordinate with internal teams, and maintain customer records and account updates in Zoho CRM.

What we're looking for

Skills & competencies

customer success

account management

workday customers

quarterly business reviews

qbrs

customer retention

zoho crm

tampa fl

zk technology

$55,000 base salary

up to 20% performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Company parties, profit sharing, training and development, health and dental insurance, paid time off, and performance-based bonus.

Why this role

This is not a quota-carrying sales or cold-calling position. The performance bonus is based primarily on execution, customer engagement, follow-up, CRM accuracy, account health, renewal readiness, and customer satisfaction. Two to four years of customer success, account management, client relations, or B2B customer-facing experience is sought.

About the employer

ZK Technology LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.