Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in Braintree, MA. The posting lists $19–$29 per hour. Veterinary Emergency Group’s mission is to help people and their pets when they need it most, through its emergency hospitals. The coordinator shapes the customer experience before, during, and after emergency visits by managing communications, responding to concerns, coordinating with clinical staff, and handling payments and follow-up.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts and route urgent medical calls to a doctor
• address customer concerns
• update nursing staff and doctors
• provide guidance on financial options and end-of-life decisions
• process payments
• follow up after visits.

What we're looking for

Skills & competencies

customer experience coordinator

braintree ma

veg

full-time

veterinary emergency

customer service

hospital communications

payment processing

rotating nights

weekends

holidays

$19–$29/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one
• 401(k) match
• possible equity eligibility after one year for eligible roles
• learning programs and continuing education
• travel stipend for eligible full-time credentialed or uncredentialed employees
• paid parental leave
• flexible schedules.

Why this role

Availability for nights, weekends, and holidays on a rotating or as-needed basis is required.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.