Veterinary Lead Client Service Representative

Job overview

The Veterinary Lead Client Service Representative works onsite in Decatur, GA, at a veterinary rehabilitation practice. Compensation is described as competitive and based on experience and qualifications, with no numeric amount specified. The role leads front desk operations and supports client care and practice growth. The lead helps create a welcoming client experience while coordinating the client service team and daily administrative operations. The role contributes to practice goals through team coaching, appointment and record management, financial administration, and community outreach support.

What you'll do

• Supervise front desk operations and address client concerns
• support recruitment, onboarding, training, coaching, and performance evaluations
• manage scheduling and front desk coverage
• manage appointments, records, and communications
• oversee office and retail inventory
• reconcile transactions and assist with accounts payable
• audit invoices and resolve discrepancies
• support marketing initiatives and community events as needed.

What we're looking for

Skills & competencies

veterinary client service

lead representative

front desk operations

team leadership

client experience

appointment management

decatur ga

resurgence veterinary mobility

401(k) match

health insurance

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• performance bonus
• dental, health, and vision insurance
• paid time off
• parental leave
• training and development
• wellness resources.

Why this role

Leadership role in a veterinary rehabilitation practice with team coaching, scheduling, and operational responsibilities.

About the employer

Resurgence Veterinary Mobility is hiring for this role. Industry: Veterinary Services. Sector: 54.