Inbound Customer Service Agent

Job overview

The Inbound Customer Service Agent position is listed in Killeen, TX; compensation is $12.52–$15.52 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact centers. The agent handles customer interactions, resolves questions and issues, documents claims, and escalates complex matters when needed. Accurate, courteous support and responsible handling of sensitive information contribute to customer satisfaction and effective service delivery.

What you'll do

• Handle inbound and outbound customer interactions professionally
• resolve issues through effective call handling
• research systems and coordinate with other departments
• document and process customer claims
• follow scripts, policies, and procedures
• use training and knowledge resources
• escalate complex issues
• protect customer confidentiality
• attend training and meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound customer service agent

killeen tx

customer support

contact center

customer experience

first-call resolution

claims processing

technical issue support

microsoft office

high school diploma

$12.52–$15.52/hr

mci careers

Work arrangement

• Weekend coverage required

Why this role

Requires age 18 or older, a high school diploma or equivalent, and typing at least 20 words per minute. Prior contact-center experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.