Customer Success Manager

Job overview

The Customer Success Manager role is listed in Denver, CO. The posting gives a salary range of $76,000–$95,000 plus variable pay, without specifying a work arrangement. Ping Identity develops a cloud identity platform and focuses on secure, seamless digital experiences. The manager serves as a named customer partner and technical resource, monitoring customer needs, adoption, and risks. The role advocates for customers internally and provides guidance that supports effective use of Ping’s solutions and customer business objectives.

What you'll do

• Manage customer communications through major incidents and resolution
• analyze support cases, survey responses, and renewal behavior for trends and risks
• represent customer needs internally
• monitor adoption and utilization
• recommend actions based on customer needs and risk
• provide proactive guidance on product features
• contribute hands-on as needed.

What we're looking for

Skills & competencies

customer success manager

denver co

ping identity

cloud solutions

identity management

customer adoption

customer advocacy

incident communications

crm

$76k–$95k plus variable pay

customer relationships

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous paid time off and holiday schedule, parental leave, healthcare options, retirement programs, education reimbursement, and commuter offset at specific locations.

Why this role

The posting notes occasional travel to customer sites and possible after-hours or weekend coverage as needed. Requires at least four years of related customer success or experience work.

About the employer

Ping Identity is hiring for this role. Industry: Software Publishers. Sector: 51.